Human Resource Management in the Service Sector
Overheads
Week 1 - Introduction to the course and Introduction to the service sector
Week 2 - HRM practices – overview and tools for analysis
Week 3 - Managing Knowledge Workers
Weeks 4 and 5 - Call Centres
Weeks 6 and 7 - Management Consulting
Weeks 8 and 9 - Law Firms
Weeks 10 and 11 - Creative Firms
Week 11 - Review of the course
